Refund Policy

At Rituals US Sale, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds to ensure a smooth and fair process for our valued customers.

Return Window
You may return most new, unopened, and unused items in their original packaging within 30 days of the delivery date for a full refund. Some exceptions may apply, as noted below.

Conditions for Returns
To be eligible for a return and refund:

  • The item must be unused, unopened, and in the same condition as received.

  • Original packaging, tags, and labels must be intact.

  • A proof of purchase (order number or receipt) is required.

  • Returned items must be shipped back to us using a trackable shipping method.

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:

  • Opened or used beauty, skincare, or body care products

  • Gift cards or downloadable products

  • Items marked as final sale or clearance

Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

  • Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged item).

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a prepaid return label and send a replacement or issue a full refund, including any shipping charges.

How to Initiate a Return

  1. Contact our Customer Service team at [email protected] with your order number and reason for return.

  2. We will provide you with a Return Authorization and instructions.

  3. Pack the item securely and include all original accessories and documentation.

  4. Ship the package using a trackable service and retain the tracking number.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order on our website.

Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or credit card statement again.

  2. Contact your payment provider, as processing times may vary.

  3. If the issue persists, contact us at [email protected].

Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page and are effective immediately upon posting.

Contact Us
If you have any questions about your return or refund, please reach out to us. We are here to help.

Email: [email protected]
Website: ritualsussale.com

Thank you for shopping with Rituals US Sale.