FAQ

FAQ Accordion

After your order is confirmed, we process and dispatch it within 1-3 business days. Once shipped, please allow an estimated 6-12 business days for your order to arrive at its destination. Delivery times may vary by location.
We want you to be completely happy with your purchase. You may return new, unopened, and unused items in their original packaging within 60 days of delivery for a full refund. Please contact our Customer Service team at [email protected] to initiate a return.
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that your bank may take additional time to post the funds to your account.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey. You can also log into your account on our website to view the status.

Yes, we ship to many countries worldwide. Standard shipping is offered to all our international destinations. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.
We sincerely apologize for the inconvenience. Please contact our Customer Service team at [email protected] within 7 days of delivery with your order number and photos of the issue. We will promptly arrange for a replacement or refund.
We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us immediately at [email protected] with your order number. We will do our best to assist you if your order has not yet entered the shipping process.

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