Customer Service Policy

At Rituals US Sale, your satisfaction and peace of mind are at the heart of everything we do. We are committed to providing you with a seamless, supportive, and uplifting shopping experience—from the moment you browse our collections to long after your order arrives.

📞 Contact Us

We’re here to help. If you have any questions, concerns, or feedback, please reach out to our dedicated support team:

  • Email: [email protected]

  • Response Time: We strive to reply to all inquiries within 24–48 hours during business days.

📦 Order Processing & Shipping

  • Orders are processed within 1–2 business days after payment confirmation.

  • Once shipped, you will receive a tracking number via email to follow your delivery.

  • We currently ship within the United States. Delivery times vary based on location and shipping method selected at checkout.

🔄 Returns & Exchanges

We want you to love your Rituals experience. If you’re not completely satisfied:

  • You may return unused and unopened items within 30 days of delivery for a refund or exchange.

  • Please contact our support team to initiate a return and receive instructions. Original shipping fees are non-refundable.

  • For damaged or incorrect items, please contact us immediately so we can make it right.

🔒 Privacy & Security

  • We respect your privacy and protect your personal information. Our practices comply with applicable data protection regulations.

  • Secure payment gateways ensure your transaction details are kept safe.

  • We never share or sell your personal data to third parties for marketing purposes.

🎁 Gift Services

  • Many of our products are available as gift sets or can be gift-wrapped. Look for gift options at checkout.

  • Gift messages can be added during purchase—we’ll include your personal note with the order.

❤️ Our Commitment to You

  • Quality Assurance: Every product is carefully selected and inspected to meet our high standards.

  • Transparent Communication: We’ll keep you informed at every step of your order journey.

  • Customer-Centric Approach: Your feedback helps us grow and improve. We welcome your suggestions and take your concerns seriously.

Thank you for trusting Rituals US Sale. We are honored to be part of your daily ritual and are here to ensure your experience is nothing short of wonderful.

This policy is subject to updates. Please check this page periodically for the latest information.

Rituals US Sale Customer Care
📧 [email protected]
🌐 ritualsussale.com